Shipping policy
The Auvella Shipping & Logistics Protocol
We are committed to ensuring that your Auvella products arrive securely and promptly. Please review our shipping protocols below to understand our fulfillment timelines, transit expectations, and delivery procedures.
Order Processing & Dispatch
All orders are carefully prepared, inspected, and processed within 1 to 2 business days following payment confirmation.
Orders placed during the weekend or on observed U.S. public holidays will be prioritized for processing on the subsequent business day.
Upon dispatch from our facility, you will receive a confirmation email containing your tracking information.
Anticipated Transit Times
Once your parcel has been handed over to our shipping partners, please anticipate the following delivery window:
United States: 4 to 7 business days
Please note that these timeframes are estimates. While we strive for punctual delivery, Auvella cannot be held responsible for unforeseen delays resulting from third-party carriers, peak seasonal volume, weather conditions, customs processing, or other circumstances outside our reasonable control.
Shipping Rates
Standard domestic shipping is available at a flat rate of $4.95 for standard orders.
Any complimentary shipping benefits, including promotional offers or exclusive Auvella VIP member shipping privileges, will be automatically calculated and clearly displayed during checkout.
Tracking Your Order
Once your parcel has been dispatched, a tracking confirmation email will be issued.
Please allow 1 to 2 business days for the carrier’s tracking system to update and display your package’s active status.
If you have not received a tracking number within 4 business days of placing your order, please contact our support team at:
International Customs & Duties
For international customers, please be advised that parcels may be subject to local customs duties, import taxes, or cross-border fees.
These charges are determined entirely by the applicable local government, are the sole responsibility of the recipient, and are not included in the checkout total.
Auvella has no control over these charges and cannot predict their exact amount.
Package Security — Lost or Stolen Parcels
Auvella is unable to assume responsibility for parcels designated as lost or stolen after the carrier records a successful and confirmed delivery to the shipping address provided.
If your tracking information indicates that a package has been delivered but you have not received it, we kindly request that you first initiate an inquiry with the applicable local postal carrier.
If the issue remains unresolved, please contact support@auvellashop.com, and our team will assist you to the best of our ability.
Shipping Address Accuracy
Please verify the accuracy of your shipping address before completing checkout.
Auvella cannot be held responsible for parcels shipped to an incorrect, incomplete, or undeliverable address supplied by the customer.
If you discover an error immediately after placing your order, contact us as soon as possible at:
Address changes are limited and can only be completed before the order has been dispatched.
Customer Support & Inquiries
Should you require assistance tracking a package or have questions regarding our shipping procedures, our team is available to assist you.
Email: support@auvellashop.com
Business Phone: +1 (307) 218-3920
Support Hours: 9:00 a.m.–5:00 p.m. EST, Monday–Saturday
Response Time: Within 24 business hours
Registered Business:
KINGSNAKE MARKETING LLC
30 N Gould St, Ste N
Sheridan, WY 82801
United States
Website: auvellashop.com