Refund policy

The Auvella Promise: Return & Refund Policy

We take immense pride in the quality of every Auvella piece. If your new jewelry or accessory does not completely meet your expectations, our 30-Day Satisfaction Guarantee ensures you are protected.

If you are not satisfied with your purchase for any reason within 30 days of delivery, simply reach out to us and we will make it right.

Return Qualifications

To ensure a smooth refund process, please verify that your return meets the following criteria:

Timeframe: Return requests must be initiated within 30 days of the delivery date.

Condition: Products must be returned in reasonable condition. We understand that you may have tried the item on, so partial or light use is acceptable.

Return Shipping: The customer is responsible for covering the cost of return postage.

Disqualifications: We cannot accept returns for items showing obvious signs of negligence, improper care, unauthorized alterations, or misuse. This includes damage caused by harsh chemicals, abrasive surfaces, improper storage, or excessive physical force.

Items returned in a completely unsellable condition due to customer-caused damage will not be refunded.

Your Step-by-Step Return Guide

Initiate: Send an email to support@auvellashop.com with the following subject line:

Refund Request — [Your Order Number]

Details: In the body of the email, please include your full name, order number, and a brief explanation of why you are returning the item.

Authorization: Our support team will respond within 24 business hours with the authorized return address and applicable instructions.

Ship: Mail the product back to us using a trackable shipping service and reply to our email with your tracking number.

Processing: Once our facility receives and inspects your package, your approved refund will be issued to your original payment method within 5 to 7 business days.

Please do not send returns to our registered business address unless specifically instructed to do so by our support team.

Arrived Damaged, Defective, or Incorrect?

If your product arrives damaged, defective, or incorrect due to a manufacturing defect or fulfillment error, we will resolve the issue promptly.

Please include:

Your full name;
Your order number;
A clear photograph showing the issue.

Once the issue has been reviewed and approved, we may issue a full refund or arrange a free replacement. Return shipping may not be required in these cases.

Customer-Caused Damage

While we stand behind the quality of our products, we are not responsible for damage resulting from:

Improper cleaning methods, including abrasive cleaners or machine washing items that are not machine washable;
Exposure to bleach, chlorine, perfumes, cosmetics, or harsh chemicals;
Accidental physical damage or breakage occurring after successful delivery;
Improper storage or care;
Normal wear and tear outside the 30-day guarantee period.

Not sure whether your situation qualifies? Contact us anyway. We review unclear situations fairly and on a case-by-case basis.

Non-Refundable Items

The following items are not eligible for a refund:

Orders for which the 30-day period following delivery has expired;
Digital or physical gift cards;
Products returned in an unsanitary, ruined, or unacceptable condition due to customer misuse;
Items identified as final sale at the time of purchase;
Shipping charges, except where required by applicable law or when the return results from an error by Auvella.

Auvella VIP Club Membership

Charges related to the Auvella VIP Club membership are eligible for a refund request within 14 days of the applicable billing date, as further described in our Membership and Cancellation Policy.

Submitting a refund request does not automatically guarantee approval. Requests may be reviewed based on the customer’s billing history, use of VIP benefits, previous refund activity, and the circumstances of the request.

You may cancel your Auvella VIP Club membership at any time. To stop future recurring charges, cancel through the available membership cancellation page or contact us at support@auvellashop.com before your next scheduled billing date.

Canceling your membership prevents future recurring charges but does not automatically refund charges that have already been processed.

Canceling an Auvella VIP Club membership also does not automatically cancel or refund product orders placed using VIP pricing.

Contact Information

Have a question about your return or refund status? Our team is available to assist you and aims to respond within 24 business hours.

Email: support@auvellashop.com
Business Phone: +1 (307) 218-3920
Support Hours: 9:00 a.m.–5:00 p.m. EST, Monday–Saturday

Registered Business:
KINGSNAKE MARKETING LLC
30 N Gould St, Ste N
Sheridan, WY 82801
United States

Website: auvellashop.com